Workplace Trends Report: Case Studies in Maximizing Human Capital in Unique & Challenging Environments

May 22, 2013

Follow-up to 2013 Workplace Trends Report from Sodexo shows employers who take into account reported trends can create an engaged, productive workforce even in a unique workplace

Workplace Trends Report: Case Studies in Maximizing Human Capital in Unique & Challenging Environments

UCE-Cover_thumbnailGaithersburg, Md., May 22, 2013 — Today Sodexo released a research supplement to its annual report on workplace-related trends; Maximizing Human Capital in Unique & Challenging Environments cites data and research findings indicating that employee engagement and workspace design strategies account for significant differences in employee satisfaction and organizational performance.

Among key findings, the Report notes that these specific, unique environments draw certain and predictable demographics of employees and hence have similar workplace challenges. Call centers and caregiver settings, for example, suffer from as high as 65 percent annual turnover and can recover months of lost productivity through employee engagement initiatives. The Report also explores and offers insight into issues ranging from effective engagement of Gen Y workers to help combat the talent gap for highly-skilled workers—a problem reported by 67 percent of U.S.-based manufacturers—to programs aimed at military personnel with high occupational stress levels, who are required to maintain peak physical health.

“Management teams across all industries are wrestling with unique workplace challenges,” said George Chavel, president and CEO, Sodexo North America. “Through our research, and in listening to and working with our clients, we’ve found that answers to performance and growth concerns can often be found in people-focused solutions that come with integrated workplace strategies.”

The Report on Unique & Challenging Environments offers fresh insight by drilling down into drivers affecting the people, workplace environment and community impact issues faced daily in seven unique workplaces including call centers, hospitals, military bases, remote sites, manufacturing, higher education and caregiver settings.

The annual 2013 Workplace Trends Report and Unique & Challenging Environments supplement combines primary research with insights from clients, academia, and leading facilities management and human resource trade organizations. Sodexo’s researchers used mixed-method research to monitor and collectively examine trends that affect the quality of life of their consumers in the workplace. Complete reports, associated content and expert sources available at

Sodexo in North America
Sodexo, Inc. (, leading Quality of Life services company in the U.S., Canada, and Mexico, delivers On-site Services in Corporate, Education, Health Care, Government, and Remote Site segments, as well as Benefits and Rewards Services and Personal and Home Services. Sodexo, Inc., headquartered in Gaithersburg, Md., funds all administrative costs for the Sodexo Foundation (, an independent charitable organization that, since its founding in 1999, has made more than $20 million in grants to end childhood hunger in America. Visit the corporate blog at

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