Sodexo Supply Management Earns World-Class Distinction

August 23, 2011

Company Earns Highest Benchmark for Excellence in Procurement

Sodexo Supply Management Earns World-Class Distinction

GAITHERSBURG, Md., August 23, 2011 – The Supply Management Department of Sodexo, Inc. has earned the highest distinction of "World Class" from the Hackett Group. World Class is a designation achieved by only 10 to 15 percent of procurement organizations that Hackett benchmarks.
Hackett is a global strategic business advisory, operations consulting and finance strategy firm. They utilize their empirically-based approach and insights from more than 5,000 business benchmarking engagements to help executives quickly define and implement initiatives to enable world-class performance.

In 2003, Sodexo Supply Management started a department-wide transformation evaluating each aspect of its business. One outcome of this transformation is the department's ability to more efficiently source products and services to meet consumer needs, and to provide solutions to Sodexo clients. Sodexo Supply Management has also worked closely with its supply partners to develop products that meet both client needs and Sodexo Corporate Responsibility Initiatives. For example, Supply Management worked with suppliers to develop lower sodium products to address Health and Wellness – one of the 14 Commitments in The Better Tomorrow Plan, Sodexo's global promise for sustainability.

Hackett also considers the use of technological advancements as an avenue to efficiency and effectiveness.  The Supply Management Department recently led two technological transformations of both its contracting and procurement systems. Through its "CaRMA" system, contract management capabilities now include more robust data synchronization, complete collaboration throughout the supply chain and the availability of timelier data. In addition, "The Market Connection," a company wide web-based e-procurement solution for all food services and supplies procurement eliminates the need for phone, fax and e-mail orders.  To date over $2.4 billion in purchases has gone through this platform.

"We achieved world class status by developing a strong vision, embracing innovation and technology, and investing in our people. Today we are able to manage information with higher accuracy which allows us to provide superior customer service to our clients and customers and to vendor partners," said Ann Oka, vice president for supply management.

According to Hackett, Sodexo Supply Management's level of effectiveness in areas such as supply base performance, the role of procurement and process quality are higher than companies with similar business structure and complexities. Sodexo Supply Management was able to deliver on this higher level of effectiveness while achieving top quartile in overall function efficiency, thereby, achieving Hackett's World Class status for Procurement.

About Sodexo

Sodexo in North America
Sodexo, Inc. (, leading Quality of Daily Life Solutions company in the U.S., Canada, and Mexico, delivers On Site Service Solutions in Corporate, Education, Health Care, Government, and Remote Site segments, as well as Motivation Solutions such as Esteem Pass. Sodexo, Inc., headquartered in Gaithersburg, Md., funds all administrative costs for the Sodexo Foundation (, an independent charitable organization that, since its founding in 1999, has made more than $15 million in grants to fight hunger in America. Visit the corporate blog at

Sodexo, world leader in Quality of Daily Life Solutions
Quality of Life plays an important role in the progress of individuals and the performance of organizations. Based on this conviction, Sodexo is the strategic partner for companies and institutions that place a premium on performance and well-being, as it has since Pierre Bellon founded the company in 1966. Sharing the same passion for service, Sodexo's 380,000 employees, in 80 countries design, manage and deliver an unrivaled range of On-site Service Solutions and Motivation Solutions. Sodexo has created a new form of service business that contributes to the economic, social and environmental development of the communities, regions and countries in which it operates and to the fulfillment of its employees.

Key Figures (as of August 31, 2010)

Sodexo in the World 
15.3 billion euro consolidated revenue
380,000 employees
34,000 sites
50 million consumers served daily
80 countries
21st largest employer worldwide

Sodexo in North America
8.0 billion dollars revenue
120,000 employees
10 million consumers served daily
6,000 clients
700 facilities management sites

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