Sodexo Healthcare Shares Learnings on How to Improve Patient Experience Through a More Strategic Approach to Administrative Rounding

April 14, 2017

Director of patient insights and CFO of global healthcare for Sodexo share three key learnings with attendees of Becker’s Hospital Review 8th Annual Meeting

Sodexo Healthcare Shares Learnings on How to Improve Patient Experience Through a More Strategic Approach to Administrative Rounding

Gaithersburg, Md., April 14, 2017 - Sodexo, world leader in Quality of Life services, hosts a discussion forum for healthcare leaders on patient experience management at the Becker’s Hospital Review 8th Annual Meeting on April 18th, in Chicago, Ill.  Leveraging expertise developed in working with nearly 3,000 healthcare providers, Sodexo executives will discuss key learnings on how to enhance patient experience and drive patient value through more strategic data collection, careful attention to operational details and quality patient interactions.

The annual conference is hosted by Becker Healthcare, a leading source of business and legal information for healthcare industry leaders. It brings together hospital business and strategy leaders to discuss how hospitals can improve in a changing environment. A platinum sponsor of the event, Sodexo will convene a discussion forum led by Alison Saine, Sodexo’s global healthcare director of patient insights and Dan Bueschel, Sodexo’s CEO for healthcare in North America. They also will explain patient experience management as an integrated service model to drive efficiency and effectiveness.

“We believe that driving patient value at each touch point across the care continuum is critical to making a meaningful impact,” says Saine. “An organization's support services team must be able to leverage every interaction with patients to drive their perception of care, thus giving clinicians and staff the ability to own and improve clinical care outcomes.”

The discussion forum attendees will hear first-hand accounts of how Sodexo’s innovative approach to capture ongoing patient feedback through individualized patient interactions moves beyond surveys or rounds. Sodexo utilizes a proprietary, holistic approach that adapts the pillars of culture, measurement and drive to translate feedback into actionable insights quickly for immediate impact.

Separately, Sodexo’s chief financial officer for global healthcare, Christophe Lamarsaude, will speak on a panel called Key Issues for CFOs Today. This year’s conference runs from April 17 through April 20, 2017.

Sodexo delivers more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life. The Fortune Global 500 company is a leader in delivering sustainable, integrated facilities management and foodservice operations.

Learn more about Sodexo at its corporate blog, Sodexo Insights.

Contact: Samuel Wells, Sodexo, Inc., 301 987 4893,

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