Hospital service providers, whether they are Sodexo employees or client staff, receive the same quality training with one main objective: to increase the well-being of patients. All are encouraged to engage in friendly conversation with patients as they work.
Retaining team members
In the United States, Sodexo rolled out its CARES training program for 500 employees at the Nebraska Medical Center. Trained in key notions such as compassion, responsibility, respect, enthusiasm and attitude, our personnel earn certificates and implement best practices in their daily work. For patients, the approach has resulted in a tangible improvement in quality of life at the hospital and our employees express renewed interest in their work. The turnover rate among maintenance staff dropped from 43 in 2006 to 31 in 2008.