Sodexo Celebrates World FM Day

 

World FM Day 2017

Enabling positive experiences

“Once a year the global facilities management community comes together to
celebrate FM on World FM Day

Sodexo Celebrates World FM Day on May 17, 2017


A Tribute to Sodexo FM Heroes who truly make every day a better day

Every day, everywhere around the world, our FM heroes are at work making a positive impact on our clients, their people and communities. Sodexo FM professionals are the true embodiment of what Sodexo stands for and they bring our quality of life vision to life through their work.

That’s why, as part of the global celebration of World FM Day, Sodexo is extending special thanks and appreciation to the people in our organization who serve in FM roles. We are featuring several Sodexo team members who have been identified by leadership as FM Heroes, those who embody the values of Sodexo and are passionate about and exceptional in the FM profession. Here are their stories:


 

Melanie Young
Resident District Manager
Canada Corporate FM

What is the most rewarding part of working in FM?
The sheer variety of work every day was what drew me to FM originally. No two days are ever the same, and I am always learning something new.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
Understanding our client needs and internal culture is key; any FM provider can fix a leaking roof or paint a room for a client. The best FM providers are the ones who learn what truly matters to a client’s corporate culture and then incorporate that focus into daily operations. That personalized experience is what transforms an average experience into a great one. 

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
The ability to leverage the “Internet of Things” and cloud-based technologies has become critical for FM professionals to manage an even larger portfolio than ever before. Connectivity of systems and information allows you to check in on a facility’s performance remotely, which helps improve efficiency. The ability to extract and analyze this data helps drive continual improvements in operations, which leads to cost savings and service improvements for our clients.

What is one prediction you have for the future of FM?
Businesses generally are changing to embrace agility and flexibility, and FM service providers must also adapt to be able to provide workplaces that can quickly respond to these needs. The most successful FM providers will be able to adapt to new trends and client needs at the increasing pace of business.

What piece of advice would you give to someone who is considering a career in FM?
Be prepared to learn – a lot. If you come to this profession willing to learn you can be successful.  Be curious about everything and keep an open mind. 

Why do you believe is it important to increase the representation of women in FM?
As facility managers, we have a lot of control over the built environment, which we know can have a profound impact on facility occupants’ productivity as well as their health and wellbeing. If our FM teams aren’t diverse themselves, how can we ensure we are truly understanding and empathetic to increasingly diverse populations and their unique needs? Increasing the representation of women is a logical first step in ensuring our FM leadership teams are reflective of the building populations we serve.  

“My work on Sodexo’s transition team supports our mission of delivering Quality of Life Services to our operation teams and to our clients by creating a culturally-engaged environment with Clients for Life transparency,” she says. Gina also adds, “I have worked with many organizations throughout my career and I have found Sodexo’s focus on Diversity and Inclusion to be amazing. I am very proud to be the Program Chair for Sodexo’s Organization for Latinos (SOL).”


 

Dominic Petruzzelli
Resident District Manager
Zurich Insurance (ZNA)

What is the most rewarding part of working in FM?
The most rewarding part of working in FM is being able to physically see and touch positive change. If something is dirty, it can be cleaned and brightened to improve its appearance. If something is broken, it can be fixed for better functionality. These are just a few perks of working in FM.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
I feel it is my responsibility to catch any issues prior to the client noticing them and to proactively think of solutions to problems before they become systematic issues. I am constantly walking the property each day, interacting with my staff and the Zurich staff to keep a pulse on the building at all times, focusing on key issues and certainly calling for help when needed. Our team is like a duck swimming in a pond—my job is to ensure the client sees a smooth sailing duck on water and not its feet (i.e., our staff) pedalling fast under the water.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
One of the growing FM trends is cleaning with green/environmentally conscious cleaners while also maintaining the cleanliness of the property. We worked with our client to implement “green” cleaning in particular areas of the building, which also helped to reduce costs.

What is one prediction you have for the future of FM?
The future of FM is remote controlling of equipment and machinery. With the introduction and development of “smart” systems and mechanisms, engineers and managers will have a greater ability to monitor and “talk to” the equipment from a remote location, rather than needing to be directly in front of it.

What piece of advice would you give to someone who is considering a career in FM?
Do it! In this growing and evolving field, there are innovations to be developed and systems to be tweaked and maintained. If you have an interest in solving problems with sustainable, creative, and long-term solutions, FM is the right career path for you!

Tell us a fun or surprising fact about yourself!
I play the French horn, and I played in the pit orchestra in the show “Chicago” on Broadway in New York for 6 years.
 


Brooke Spaulding
Facilities Operations Manager
P&G Gillette

What is the most rewarding part of working in FM?
As a facilities manager, it is rewarding to know that the services you provide to your client really do impact the way their employees work. Our services have a direct impact on the physical workplace, and they enhance employees’ overall workplace experience each day and contribute to their productivity.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
The main way that I personally feel I deliver positive experiences to the client is through friendly and honest communication. As cliché as it might be, it’s true that people want to be treated well—for me, this starts with a smile and is followed by friendly conversation and an open dialog. It also doesn’t hurt to ensure that the quality of our team’s work, in many occasions done behind the scenes, meets the expectations of our client.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
Year after year, a big push from our client has been around cost savings and how we, as Sodexo, can provide this added value as we push our boundaries in creative ways. This challenge has encouraged me to think differently and put in motion some lower cost or more efficient solutions, such as bringing some positions in-house that were previously subcontracted, implementing a plan on purchasing and utilizing more efficient equipment, and conducting an analysis of the entire site in order to propose space consolidations which would result in a large savings.

What is one prediction you have for the future of FM?
In order to remain competitive, many companies are creating more flexible office environments that appeal to a younger demographic of employees. In these sectors, I think facilities management will need to provide an even more comprehensive, invigorating, activity-based and progressive workspace—one that includes engaging spaces that promote in-person communication and collaboration.

What piece of advice would you give to someone who is considering a career in FM?
FM is a career where it is helpful to have a broad knowledge of many topics, but it can also be rewarding to have more in-depth expertise in an area that interests you. For instance, my undergraduate degree is in architecture, which has been very helpful to my growth within Sodexo—I have learned a lot while actually working in the field.

Tell us a fun or surprising fact about yourself!
I enjoy riding bikes, and I compete in Cyclocross throughout the fall as well as some mountain bike races in the summer.

Why do you believe is it important to increase the representation of women in FM?
Everyone is unique and brings a different viewpoint to the workplace. Encouraging more women to work in FM will help generate a greater diversity of thoughts and insights, which can only help us progress and show growth to our clients, who are also gender diverse. Furthermore, women currently in the field may get discouraged or be less likely to share ideas if they don’t feel supported. 


Troy Talley    
Resident District Manager
Lubbock Independent School District

What is the most rewarding part of working in FM?
I really enjoy assisting my dedicated team that works hard to meet the needs of our client each and every day!  They are a great group to work with! 

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
I have worked hard to make sure that our work environment is an encouraging atmosphere where our employees understand their expectations. We work hard to listen to our client’s needs and work to turn our client’s complaints into positive experiences. We strive as a management team to celebrate the things our teams do right! 

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
One trend that has affected our client’s organization is state funding.  Money is very tight here, as it is across the country in many school districts. We have been very careful to make sure that we are as efficient as possible with our client’s resources, so that every dollar we save is a dollar that we can return to them to help educate their children. 

What is one prediction you have for the future of FM?
One prediction I have is that technology will continue to impact and change how FM managers are working. Everything is changing rapidly— from mobile Apps and drones, to how data is collected and analyzed. As FM managers, we have to be prepared to learn and adapt as we move forward. 

What piece of advice would you give to someone who is considering a career in FM?
Do not enter into this field expecting to know everything you need to know. Surround yourself with people that are better than you and empower them to be their best! Be willing to learn from others and always keep an open mind to learning new things! 

Tell us a fun or surprising fact about yourself!
I had a blast riding a zip-line through the jungle in Nicaragua.  


Elinor Ochoa
Facilities District Manager – Texas & Oklahoma
Texas School Districts: Levelland, New Deal and Ennis;  Oklahoma School Districts: Norman and Moore

What is the most rewarding part of working in FM?
The most reward part of working in FM is the impact we have on improving the educational environment for our students.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
On a daily basis, I enable positive experiences by ensuring that my teams and I are listening to our clients and delivering solutions that address their needs. Ultimately, it comes down to enabling our teams to provide services that make the students, teachers, administrators and communities proud of their educational facilities.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
Even with all of the technological trends I could talk about, it’s the changes in how our clients communicate that we continue to have to adapt to in schools FM. Since obtaining feedback is critical to our continual improvement process, we recently piloted the captured photo survey program at one of my accounts to get input from students about what we are doing well and where we need to improve. The students loved being able to communicate through pictures! It yielded not only great responses, but created student advocates for our services. 

What is one prediction you have for the future of FM?
FM services will become even more closely tied to the mission of the client organizations. The question will become: how do we deliver the best environment to support the specific use and mission of the facility, not just how do we maintain what is already in place.

What piece of advice would you give to someone who is considering a career in FM?
Explore all the avenues within FM. The career field is so wide, and technology is advancing so quickly, that there is truly something for everyone. The variety of client environments (hospitals, schools/universities, corporate services, government, etc.) and roles—from operations and engineering to specialties like energy management and sustainability—allows you to be able to pursue your passion within the same career field.  

Tell us a fun or surprising fact about yourself!
I love camping, biking and running…all of which require minimal facilities.

Why do you believe is it important to increase the representation of women in FM?
Increasing the representation of women in all aspects of FM brings additional diversity of thought to the field. This helps us deliver best in class solutions to our clients.


Brie Entel
Director of Marketing (FM)
Seniors North America

What is the most rewarding part of working in FM?
I enjoy seeing how positive changes to the physical environment can affect the quality of life of occupants. A simple tweak in design or improved comfort with a new building system makes a big difference in how people perceive or experience their surroundings.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
A core part of my role is to get our Sodexo teams to see the full value and impact that facilities can have. I not only get our team enthusiastic about FM, but help them design FM solutions that enable positive experiences and tangible improvements in quality of life for the occupants that we serve.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
Convenience is a major trend in everyday life, as it is in FM. As part of the offer development team for Sodexo Seniors, I am working on ways to add on-demand FM services to our portfolio and integrate mobile technology. Little things like getting a light bulb replaced in a resident home will be faster and easier to manage; it also gives a resident’s family peace of mind knowing that they can easily request support for a loved one with the touch of a button.

What is one prediction you have for the future of FM?
After years of focusing on making everything more virtual, I think that organizations will start seeing that real estate still holds tremendous value—it aids connection, creativity and contributes to health and wellness. I think that organizations will start optimizing their real estate footprints. They will focus on developing higher quality spaces with enhanced amenities that become destinations where people want to work, live, learn or heal –versus the traditional model, which is to add more physical space. It will be a matter of quality versus quantity, with quality becoming the new normal.

What piece of advice would you give to someone who is considering a career in FM?
For someone just getting into this area, you need to think about the big picture. Take the mystique and technical aspects out of consideration and focus on the qualitative aspects: how spaces can change lives, improve experiences, etc. It makes a career in FM much more rewarding if you can link what you are doing to how it impacts business and the lives of people who occupy a space.

Tell us a fun or surprising fact about yourself!
I have an interest in the industrial design of office furniture.  I can identify major brands, makes and models and follow the latest trends in design.

Why do you believe is it important to increase the representation of women in FM?
Having a diversity of perspectives lead to better outcomes for clients and occupants; engaging more women into the field will ensure that the needs of all potential users of a space are considered.  


The Government Segment Maintenance Team
Maintenance Technicians
The United States Marine Corps (USMC)

The Government Segment Balboa U.S. Army Corps of Engineers’ Operation and Maintenance Engineering Enhancement (OMEE) team

What is the most rewarding part of working in FM?
No two challenges are the same – there is always a new opportunity to apply your skills to something new and enhance your knowledge.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
Our job is to ensure that all of the 5,500 pieces of kitchen equipment that our teams use to feed the Marines at 46 U.S. bases every day are operational. Preventative maintenance is critical, as is a quick response when the unexpected happens; both are essential to ensure we enable positive experiences and enhance Quality of Life for the USMC. 

The Balboa OMEE program team supports the delivery of the best possible healthcare experience for patients served by the Department of Defense (DOD) medical community at more than 50 DOD installations, supporting a facility footprint of 24 million square feet. The operations and maintenance services our team delivers include: scheduled and corrective maintenance, grounds maintenance, clinical housekeeping and pest management and maintenance of biomedical equipment.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
Buildings are getting much smarter, and the ability to be able to diagnose and analyze issues in real time allows end users to make decisions based on fact. Sodexo is on the leading age of diagnostic analytics, which will reduce downtime, produce cost savings and give our clients the assurance that the assets are ready to serve our Marines.

What is one prediction you have for the future of FM?
In the Government segment, we have a real opportunity to help the USMC and all of our clients realize more cost-effective operations that balance operating and capital expenses, improve the environment and increase employee productivity and Quality of Life.

What piece of advice would you give to someone who is considering a career in FM?
Education and credentials are essential; the International facility Management Association (IFMA) offers the Real Property Administrator (RPA), and Certified Facility Manager® Exam (CFM) certifications assure your customers that you can manage their second most important asset – their buildings. People and their Quality of Life are the first.


Mike Viola     
Diretor of Operations, Startups
Facility Solutions Healthcare

What is the most rewarding part of working in FM?
Working in a dynamic environment and having the opportunity to provide exceptional service to our healthcare customers 24 -7.  I love working in such an exciting and rewarding career field.               

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
Simply, by always keeping the needs of our customers at the forefront of what we do.  I believe it’s in how we treat our customers.  Empathy, kindness and respect are key ingredients to a positive customer experience.  A smile and kind word also goes a long way. 

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
Healthcare delivery is shifting from hospitals to outpatient neighborhood based facilities.  We have had to come up with innovative ways to respond to this trend.  One way has been through a mobile maintenance strategy.  Decentralizing our technicians and equipping them with vans, tools, materials and Maximo handheld devices, has proven to be an effective way to meet the opportunity.                  

What is one prediction you have for the future of FM?
FM will drive Sodexo’s overall business growth.  We are continuously developing innovative solutions to meet client needs.  This will successfully position us as the industry leader of the future.      

What piece of advice would you give to someone who is considering a career in FM?
Seek out a mentor.  We are surrounded by skilled and experienced FM professionals.  Take advantage of their wisdom and experience as it will prove to be invaluable during your FM journey.   

Tell us a fun or surprising fact about yourself!
I had my 15 seconds of fame on the Weather Channel.  Jim Cantore interviewed me live on air in front of my hospital during a hurricane.   My Mom was so proud.  

Why do you believe is it important to increase the representation of women in FM?
Having a diversity of perspectives lead to better outcomes for clients and occupants; engaging more women into the field will ensure that the needs of all potential users of a space are considered.  


Tiffany Williams        
District Manager, Universities Northeast

What is the most rewarding part of working in FM?
Witnessing the value that my teams in the field bring to our partners each and every day. Our employees work hard to create clean, comfortable, aesthetically pleasing environments for the students we serve.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
I empower my teams to make decisions that impact their operations and allow our employees both front line and managers to serve our clients without hesitation. When employees feel empowered, they act. As a team we recognize, recognize our success, but just as important the effort and the try.  We collectively approach our work with the attitude that “Anything is possible”

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
As facilities management continues to grow more and more sophisticated, the trend to measure and verify results has impacted how I look at our business and how I make decisions about my district’s operations. We are focusing on data collection and the reporting out of that data to the client consistently.

What is one prediction you have for the future of FM?
FM will continue to grow as a discipline and rank of importance to organizations, especially the financial health of an organization.  Historically, capital assets were reported on, but not always focused on. Facilities  is seen as a cost center not a profit center. There is so much that can be done to extend the life of the assets and free up cash for other things.

What piece of advice would you give to someone who is considering a career in FM?
Get involved with IFMA or BOMA, attend meetings, continue your learning and build a support network.

Tell us a fun or surprising fact about yourself!
I almost went to school to become a Sommelier

Why do you believe is it important to increase the representation of women in FM?
Women have a different approach to our business and add balance.  We look at and focus on different things than our male counterparts do. When we have a good mix of men and women, we have a strong, comprehensive approach to what we can deliver to our partners.


Carol Thomas
District Manager West, Sodexo Onshore Energy & Resources US Chevron

What is the most rewarding part of working in FM?
The most rewarding part of working in FM is the constant learning and potential opportunities. This is a growing, dynamic segment and it is rewarding to be part of that growth. It is rewarding to lead a team to support both client and Sodexo goals.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
This is a topic very important to me. And, I believe it’s an area that we can truly differentiate ourselves as a team and as a company.  Excellent service goes beyond accomplishing tasks, it is about relationships and the way we treat each other and our customers. By always remembering the human element of what we do, treating each encounter with focused attention, and respect we can create positive experiences that go beyond just delivering services.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
My client is experiencing a volatile economic market. Our goal is to partner with them and provide innovative solutions to increase efficiency and cost savings. This has been a good opportunity to rethink our processes and look at our business in a different way.

What is one prediction you have for the future of FM?
I would predict continued economic challenges for our clients that will open up global growth opportunities as well as expanded services and partnerships.

What piece of advice would you give to someone who is considering a career in FM?
A career in FM is a great opportunity to learn new things and expand your career.  There is a diversity of jobs available and many talents needed. There are many leaders willing to teach and mentor those considering a move to FM. My advice is: educate yourself about the many services we provide. Don’t limit yourself, and don’t be afraid to learn new things.

Tell us a fun or surprising fact about yourself!
I have many diverse past times: When I’m not working you might find me scuba diving, hiking, painting, writing, riding dirt bikes, cooking, or at the beach.

Why do you believe is it important to increase the representation of women in FM?
It is important to increase the representation of Woman in Fm for the same reason we should always focus on diversity…. Every person brings unique talents, perspective, and ideas to the workplace. This is a valuable asset to any organization.


Sean Anderson
VP Conferencing

What is the most rewarding part of working in FM?
Knowing that i work with a team responsible for dramatically impacting quality of life; every day we create the meetings and conferencing backdrop where people come together to drive organizational growth, create better solutions and make critical decisions. 

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?
First you need to understand what’s at stake; small to midsized meetings are where breakthrough thinking occurs today. Period.  We consult with our clients to deeply understand their business, allowing us to create a guest experience and environment which supports their successes.  Whether its meeting room and space design, audiovisual technology support, or engagement elements, creating the right experience allows for better results.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.
The convergence of work place and meeting space.  This trend is exciting and is the result of much broader work and societal changes.  We have helped design and support unique, leading-edge  meeting spaces to engage adult learners and improve productivity.  The result is active collaboration and greater organizational innovation.  

What is one prediction you have for the future of FM?
The time that people spend face to face has never been more valuable.  We are at the leading edge of this dramatic change – people and organizations have not fully embraced or realized the impact of this.  It will be the catalyst for dramatic changes in the way work space is approached.

What piece of advice would you give to someone who is considering a career in FM?
As president of IACC Americas (international association of conference centers), i have an incredible opportunity to lead, learn from and exchange ideas with the brightest minds in the meetings industry, all around the world.  We have earned significant global attention and interest on a signature project we are leading in the design and buildout of future meeting rooms and venues. Based on extensive research, this project has the potential to shape the look and feel of meeting spaces for years to come.   


Bob Kerin
District Manager

What is the most rewarding part of working in FM?  I enjoy being able to bring our clients solutions at a highly strategic levels, enabling us to get to the partnership level that we seek while impacting the lives of the Residents we serve.

This year’s theme is “Enabling positive experiences” – a celebration of FM’s role in delivering exceptional customer experiences. How do you “enable positive experiences” in your work?  For Seniors, the lighting is a significant factor in the Residents’ experience.  We need to ensure the lighting provides the appearance of a homelike setting while also providing the level of light needed for the aging eye.  If we do our job well, nobody notices what we do, but everyone is safe on a daily basis.

There are many trends affecting FM. Tell us about one trend that has affected you or your client organization, and how you’ve adapted to it.  The recent changes in the what version of the Life Safety Code is referenced by the Centers for Medicare and Medicaid Services have impacted our clients under their jurisdiction.  Our team utilized overall Sodexo resources and some shared brainstorming to be sure the team was on top of the changes and ready for their implementation.

What is one prediction you have for the future of FM?   The Seniors’ industry is going to continue its current evolution to really understand the importance of their Assets and the need to develop plans and strategies to maximize how those Assets positively impact fulfillment of their mission.

What piece of advice would you give to someone who is considering a career in FM?  Always remember the end-user customer, rather than focusing only on the assets and the tasks.

Tell us a fun or surprising fact about yourself!  I have a list of college and community theatre credits from earlier in life, including Directing 3 Productions, Acting in 4 Productions, and Stage Manager for a production of South Pacific.


Thank you…

…to our featured heroes and to all of our FM professionals for all you do to deliver Quality of Life for those we serve. It is through your work that we are able to truly deliver on our vision and mission as the world leader in Quality of Life services.


What Is World FM Day?

World FM Day is a day of worldwide celebration of facilities management (FM), where FM professionals, teams, companies and representative bodies take part and highlight the important role of FM. Events are scheduled from May 15-19, 2017 around the globe to celebrate the FM profession.

To learn more visit https://globalfm.org/DEV/events/world-fm-day-2017.


Join the Celebration!

Please join us in celebrating World FM Day and the difference the FM profession makes. Here are some ways you can participate:

  1. Celebrate and recognize Sodexo’s FM Heroes, including the FM Heroes at your site.

  2. Take time to say thank you and show your appreciation.

  3. Share FM Hero stories as part of the World FM Day Celebration. Use any or all of these channels:

  • Twitter: Use the hashtag #WorldFMDay to join the conversation

  • LinkedIn: Participate in Sodexo’s Quality of Life at Work discussion along with other industry leaders

  • SodexoInsights: Read perspectives from Sodexo executives on the importance of this event

  • SodexoCareers: Learn more about how our facilities managers are building a better future

Learn More About A Career in FM at Sodexo