Hennepin County Housekeeper Louise Lewis Earns National Recognition for Giving Patient Back the Will to Live After Tragedy

October 26, 2011

"The doctors did all that they could do, but it was truly Louise's words that gave me the will to carry on," says grateful patient

Hennepin County Housekeeper Louise Lewis Earns National Recognition for Giving Patient Back the Will to Live After Tragedy

Orlando, Florida, October 26, 2011 — Few housekeepers are credited with saving a life, but according to one patient, that is exactly what Louise Lewis of Hennepin County Medical Center located in Minneapolis, was able to do. For her exemplary actions, Lewis was named one of only five national CARES awards at Sodexo's annual healthcare meeting today. The CARES awards recognize employees each year who embody the company values of Compassion, Accountability, Respect, Enthusiasm and Service.

After a major heart attack and losing one of her legs, the patient often would lay in her hospital bed, motionless and quiet, with thoughts of letting go and giving up. Attempts to snap a depression that seemed to have taken hold were not having an impact.

Through each day, however, Louise, her housekeeper, spoke to her and offered words of encouragement as she made sure the room was cleaned and sanitized. Day after day, even though the patient would not respond, Louise refused to give up. Then, one day the patient began to speak to her.

She later stated: "It was not my mother's words or my doctor's words that inspired me to get out of bed and back into life. It was the inspirational words from Louise that truly made the difference. There are many people that lay in these beds who never make it out, but because of Louise’s caring words of encouragement, I will be healthy again. The doctors did all that they could do, but it was truly Louise's words that gave me the will to carry on. Louise was Heaven-sent!"

See Louise’s story here: http://www.youtube.com/watch?v=feCk3Pk-M1o

Sodexo Health Care is a strategic partner to hundreds of leading health care facilities in North America, providing on-site services and innovative solutions that improve the patient experience and outcomes in hospitals and other health care settings, and maximize and maintain independence and quality of life for seniors. Through the service spirit, passion and expertise of more than 65,000 employees, we help improve the quality of daily life for millions of hospital patients, their loved ones and friends, medical and other hospital staff, retirement community residents and staff as well as those aging at home.

About Sodexo

Sodexo in North America
Sodexo, Inc. (www.sodexoUSA.com), leading Quality of Daily Life Solutions company in the U.S., Canada, and Mexico, delivers On Site Service Solutions in Corporate, Education, Health Care, Government, and Remote Site segments, as well as Motivation Solutions such as Esteem Pass. Sodexo, Inc., headquartered in Gaithersburg, Md., funds all administrative costs for the Sodexo Foundation (www.SodexoFoundation.org), an independent charitable organization that, since its founding in 1999, has made more than $15 million in grants to fight hunger in America. Visit the corporate blog at www.sodexoUSA.com/blog.

Sodexo, world leader in Quality of Daily Life Solutions
Quality of Life plays an important role in the progress of individuals and the performance of organizations. Based on this conviction, Sodexo is the strategic partner for companies and institutions that place a premium on performance and well-being, as it has since Pierre Bellon founded the company in 1966. Sharing the same passion for service, Sodexo's 380,000 employees, in 80 countries design, manage and deliver an unrivaled range of On-site Service Solutions and Motivation Solutions. Sodexo has created a new form of service business that contributes to the economic, social and environmental development of the communities, regions and countries in which it operates and to the fulfillment of its employees.

Key Figures (as of August 31, 2010)

Sodexo in the World 
15.3 billion euro consolidated revenue
380,000 employees
34,000 sites
50 million consumers served daily
80 countries
21st largest employer worldwide

Sodexo in North America
8.0 billion dollars revenue
120,000 employees
10 million consumers served daily
6,000 clients
700 facilities management sites


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