Hennepin County Housekeeper Louise Lewis Earns National Recognition for Giving Patient Back the Will to Live After Tragedy
October 26, 2011
"The doctors did all that they could do, but it was truly Louise's words that gave me the will to carry on," says grateful patient
Orlando, Florida, October 26, 2011 — Few housekeepers are credited with saving a life, but according to one patient, that is exactly what Louise Lewis of Hennepin County Medical Center located in Minneapolis, was able to do. For her exemplary actions, Lewis was named one of only five national CARES awards at Sodexo's annual healthcare meeting today. The CARES awards recognize employees each year who embody the company values of Compassion, Accountability, Respect, Enthusiasm and Service.
After a major heart attack and losing one of her legs, the patient often would lay in her hospital bed, motionless and quiet, with thoughts of letting go and giving up. Attempts to snap a depression that seemed to have taken hold were not having an impact.
Through each day, however, Louise, her housekeeper, spoke to her and offered words of encouragement as she made sure the room was cleaned and sanitized. Day after day, even though the patient would not respond, Louise refused to give up. Then, one day the patient began to speak to her.
She later stated: "It was not my mother's words or my doctor's words that inspired me to get out of bed and back into life. It was the inspirational words from Louise that truly made the difference. There are many people that lay in these beds who never make it out, but because of Louise’s caring words of encouragement, I will be healthy again. The doctors did all that they could do, but it was truly Louise's words that gave me the will to carry on. Louise was Heaven-sent!"
See Louise’s story here: http://www.youtube.com/watch?v=feCk3Pk-M1o
Sodexo Health Care is a strategic partner to hundreds of leading health care facilities in North America, providing on-site services and innovative solutions that improve the patient experience and outcomes in hospitals and other health care settings, and maximize and maintain independence and quality of life for seniors. Through the service spirit, passion and expertise of more than 65,000 employees, we help improve the quality of daily life for millions of hospital patients, their loved ones and friends, medical and other hospital staff, retirement community residents and staff as well as those aging at home.
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