Sodexo’s Client Intelligence Portal Facilitates Enterprise-Wide Data Analysis
June 22, 2016
Real-time data enables informed decisions by providing a comprehensive view of operations
GAITHERSBURG, Md., June 22, 2016 — Sodexo, world leader in Quality of Life Services, understands that monitoring an enterprise’s key performance indicators (KPIs) can be the difference between success or failure for a business or organization, especially in a challenging economic environment. That is why Sodexo leveraged its technology systems expertise to create a Client Intelligence Portal (CIP), a platform which makes all services, including facilities management and foodservice operations, more efficient and allows clients and staff to monitor key operations.
Sodexo’s web-based CIP facilitates informed decisions by simultaneously showing a comprehensive overview of all Sodexo-provided services while also giving access to real-time data for each component. By seamlessly integrating and aligning all information and operational data, Sodexo has effectively created a “one stop shop” for monitoring with the CIP. Additionally, by allowing both the client and Sodexo’s onsite management staff to monitor in real time, the CIP strengthens the spirit of collaboration between both organizations.
Creating a Customized Information Repository
The CIP is customized based on client specifications, preferences and the contract to create a highly interactive platform. This platform allows documents to be uploaded, which facilitates the sharing of things like information and invoices. As a site prepares for CIP deployment, decisions are made about which KPIs to include, how they will be displayed and who has access and at what level. They can be customized by service, with separate reports for facilities management services, foodservices and more. Users can select their favorite views to meet their individual needs.
The CIP’s value to multi-location enterprises such as international corporations, universities or large healthcare systems lies in the ability to see across the whole account, in multiple languages, currencies and units of measures. Clients can determine who has what access rights, pinpointing specific KPIs within a global service hierarchy or location hierarchy, as required.
The CIP provides users with the analytic capabilities to monitor data and make decisions for any service provided by Sodexo. For instance, real-time sensor data can be easily analyzed, providing information that is used to better regulate a building’s environment, improving the employees’ comfort and quality of life. Also, thanks to Sodexo’s experience managing various global clients, the CIP makes it easy to review data in order to determine trends while also allowing Sodexo to create benchmarks to continually improve processes, standardize procedures to drive cost control, add value for the client, and enhance customer experience satisfaction.
Examples of Sodexo’s Client Intelligence Portal
Sodexo delivers more than 100 services across North America that enhance organizational performance, contribute to local communities and improve quality of life. The Fortune Global 500 company is a leader in delivering sustainable, integrated facilities management and foodservice operations.
Learn more at the company’s corporate blog, Sodexo Insights.
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